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Frequently Asked Questions
At Moonhill Mercantile, we often receive the same questions relating to our online ordering process and policies, returns, retail store information, and other topics of interest. To answer some of those common questions, we created the following page of questions and their associated answers for your benefit.
If you don't see the answer to your question, there are several ways to reach us, including calling us at (608) 437-6346, or contacting us through our website. We would love to hear from you!
Another great way to reach us is by coming out and visiting us at our wonderful store! We're located at 225 East Main Street in beautiful downtown Mount Horeb, Wisconsin, the Troll Capitol of the World! Click here to get directions from your location to our store.
Returns
How do I return an item?
Please be sure to include your order number in all correspondence. You should enclose a copy of your invoice and the unused merchandise in the original packaging, and mail the package back INSURED to the address below. No refunds or compensation will be made for return shipping or insurance costs.
You must call or email us prior to shipping your return to obtain a return authorization number. No returns will be accepted without this number.
All sales are final on seasonal and discounted items. If you aren't sure if your item is returnable, please call us at (608) 437-6346.
Send returns to:
Moonhill Mercantile
c/o Returns Dept.
225 East Main Street
Mount Horeb, WI. 53572
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