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Frequently Asked Questions
At Moonhill Mercantile, we often receive the same questions relating to our online ordering process and policies, returns, retail store information, and other topics of interest. To answer some of those common questions, we created the following page of questions and their associated answers for your benefit.
If you don't see the answer to your question, there are several ways to reach us, including calling us at (608) 437-6346, or contacting us through our website. We would love to hear from you!
Another great way to reach us is by coming out and visiting us at our wonderful store! We're located at 225 East Main Street in beautiful downtown Mount Horeb, Wisconsin, the Troll Capitol of the World! Click here to get directions from your location to our store.
Returns
Can I return an item?
Your satisfaction is our main concern. If you are not pleased with your purchase, we will accept returns of items in their original packaging, which are in sellable condition only. Returns must be postmarked within 7 days of the original shipping date. Refunds will be issued according to the method of payment used for the original purchase. Also see "How do I make a return?".
Back to FAQ list.
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