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Frequently Asked Questions
At Moonhill Mercantile, we often receive the same questions relating to our online ordering process and policies, returns, retail store information, and other topics of interest. To answer some of those common questions, we created the following page of questions and their associated answers for your benefit.
If you don't see the answer to your question, there are several ways to reach us, including calling us at (608) 437-6346, or contacting us through our website. We would love to hear from you!
Another great way to reach us is by coming out and visiting us at our wonderful store! We're located at 225 East Main Street in beautiful downtown Mount Horeb, Wisconsin, the Troll Capitol of the World! Click here to get directions from your location to our store.
Order Information
When will my credit card be charged?
Your credit card will be charged at the time you place your order. If an item is out of stock and we don't believe we'll be able to fill it in a timely manner, we will pull it from the store so it won't be available to order.
If an item is backordered, we will inform you of an appoximate ship date by posting that information to your order. You can check the status of your order at any time! To find out the status of a previous order, simply click on the "My Account" link at the bottom of every page.
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