Moonhill Mercantile - Providing quality gifts , home décor, body care Moonhill Mercantile - Providing quality gifts , home décor, body care
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Frequently Asked Questions

At Moonhill Mercantile, we often receive the same questions relating to our online ordering process and policies, returns, retail store information, and other topics of interest. To answer some of those common questions, we created the following page of questions and their associated answers for your benefit.
 
If you don't see the answer to your question, there are several ways to reach us, including calling us at (608) 437-6346, or contacting us through our website. We would love to hear from you!
 
Another great way to reach us is by coming out and visiting us at our wonderful store! We're located at 108 East Main Street in beautiful downtown Mount Horeb, Wisconsin, the Troll Capitol of the World! Click here to get directions from your location to our store.
 


Order Information

How do I check on the status of my order?

To find out the status of a previous order, to print out a copy of an order summary, or to look up orders you have placed with us in the past, simply click on the "My Account" link at the bottom of every page. Next you'll be asked to enter the email address and password that you set up when you placed your first order with us.

On the next page you'll see a list of all orders you've placed in the past, and if you click on any one you will be able to look at the order details. Here you will find status information and have the ability to print out a copy for your records using your browser's print function. 

From there you will also be able to edit your account profile, including changing your shipping and email address.



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