At Moonhill Mercantile, we often receive the same questions relating to our online ordering process and policies, returns, retail store information, and other topics of interest. To answer some of those common questions, we created the following page of questions and their associated answers for your benefit.
If you don't see the answer to your question, there are several ways to reach us, including calling us at
(608) 437-6346, or
contacting us through our website. We would love to hear from you!
Another great way to reach us is by coming out and visiting us at our wonderful store! We're located at
225 East Main Street in beautiful downtown
Mount Horeb, Wisconsin, the Troll Capitol of the World!
Click here to get directions from your location to our store.
Order Information
Can I change or cancel my order after it's been placed?
Where can I see all of your product selections?
How do I check on the status of my order?
How much do you charge for shipping?
How long before I receive my order?
When will my credit card be charged?
What is the "Wish List"? How do I use it?
Retail Store
Can I host an In-Store Shopping Party for my
Organization's Fundraiser or Friends and Family?
Where is your retail store located?
What are your Retail Store hours?
Returns
Can I return an item?
How do I return an item?
